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{ Author Archives }

user experience professional with background in technical communication and master’s degree in interactive communication

Wayfinding in the rain

Heavy rainstorms in Dallas-Fort Worth this week blocked the usual unobstructed view of this prairie  metroplex — 9, 286 square miles in size or, according to Wikipedia, “roughly the size of New Hampshire.” Where ordinarily you see acres of tract housing, strip malls, and shopping centers and miles of streets, frontage roads, and highways, on […]

Building with words, building with bricks

Early in my career, I was a prim copy editor annoying to those who had big ideas and wanted to express them quickly and forcefully. Armed with The Chicago Manual of Style and other references, I painstakingly edited documents to be used as guides in winning and managing client engagements — work done by consultants […]